Terms and Conditions

1. Sale of Services

These Terms and Conditions govern the sale of services available from Extra Set of Hands:

  • The services will be paid for in full when an invoice has been submitted to the client/ organisation , failure to do so will automatically terminate your booking. Invoices may also be submitted upon the completion of the service. This is to ensure payment is guaranteed for the services being provided. Any refusal to do so may end up in the termination of your booking.

  • The services listed on the website are NOT expectations - they are services we offer.

  • You need to communicate clearly to your cleaner what you want as part of your cleaning service.

  • We will not tolerate abuse, harassment, discrimination, bullying or any form of disrespect, false information, including unrealistic expectations and may terminate your booking.

  • We reserve the right to forgo the completion of certain tasks if it is deemed unsafe to do so.

  • We can do a walk-through post-clean to see if you are happy with the results, and under any reasonable terms, if you are not happy with the results, the clean will be corrected at no extra cost to you.  

    • Reasonable terms include:  

      • Missed particles (hair, dust, debris etc.)  

      • Abandoned equipment 

      • Streaks

      • Oil/grease

      • Things not put back where they were  

  • Please advise your cleaner of any allergies you may have or if you would prefer to use your own products for the cleaner to use. We provide professional-grade products for our cleans.

  • We still charge the same amount quoted regardless of whether you want to work alongside us during the cleaning service. This does not automatically give you a discount.  

Also, let us know if you are eco-friendly and don’t like to use harsh chemicals in your home, as we also supply eco-friendly alternatives.   

These Terms and Conditions apply to all the services that are displayed on our website at the time you access it. All information, descriptions, or images we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, as we cannot guarantee the accuracy of all services we provide. You agree to purchase services at your own risk.

2. Terms

By accessing this website, you agree to be bound by this website’s Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

3. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Extra Set Of Hands’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  • modify or copy the materials;

  • use the materials for any commercial purpose or for any public display (commercial or non-commercial);

  • attempt to decompile or reverse engineer any software contained on Extra Set Of Hands’s website;

  • remove any copyright or other proprietary notations from the materials; or

  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Extra Set Of Hands at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

4. Disclaimer

The materials on Extra Set Of Hand’s website are provided “as is”. Extra Set Of Hands makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Extra Set Of Hands does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

5. Limitations

In no event shall Extra Set Of Hands or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials on Extra Set Of Hands’s Internet site, even if Extra Set Of Hands or an Extra Set Of Hands authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

6. Revisions and Errata

The materials appearing on Extra Set Of Hands’s website could include technical, typographical, or photographic errors. Extra Set Of Hands does not warrant that any of the materials on its website are accurate, complete, or current. Extra Set Of Hands may make changes to the materials contained on its website at any time without notice. Extra Set Of Hands does not, however, make any commitment to update the materials.

7. Links

Extra Set Of Hands has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Extra Set Of Hands of the site. Use of any such linked website is at the user’s own risk.

8. Site Terms of Use Modifications

Extra Set Of Hands may revise these terms of use for its website at any time without notice. By using this website, you agree to be bound by the then current version of these Terms and Conditions of Use.

9. Unpaid Services

In the event that your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred if the debt is collected in full, including legal demand costs and recurrent late payment fees.

10. Governing Law

Any claim relating to Extra Set Of Hands’s website shall be governed by the laws of the State of Victoria without regard to its conflict of law provisions.